Support Resources

Product Updates (Release Notes)

MobiKEY 7.1

August 31, 2020 FEATURES AND ENHANCEMENTS Improved session performance allowing users to participate in video conference calls and watch videos from streaming websites such as YouTube. Added a new switchable Video-Friendly mode for better video playback performance...

read more

MobiKEY 7.0 and MobiNET Agent 7.0

April 2, 2020 FEATURES AND ENHANCEMENTS Boosted performance when doing a data session allowing for users to participate in video conference calls (via Skype, WebEx, Microsoft Teams, etc.), visit graphically intensive websites (which have videos or animations playing...

read more

DerivID 1.1

November 15, 2019 FEATURES AND ENHANCEMENTS: Enrollment functionality now possible through iOS and Android Support for MobiKEY A2T CardReader and Thursby TSS-PK7 Plug-in Reader Faster credential generation through optimization improvements Miscellaneous bug fixes...

read more

ActionPLAN 2.3.50

February 7, 2019 FEATURES AND ENHANCEMENTS: Various AMAP (Administration Management for ActionPLAN) and HR (Human Resources) performance improvements Enhanced password security Improved user interface navigation Miscellaneous bug fixes COMPATIBILITY: Recommended Web...

read more

MobiKEY for Android 5.4.4

January 28, 2019 Improved DeX Station support USB permission settings are now persistent COMPATIBILITY: Remote Asset operating system (OS): Android 4.4, 5, 6, 7 and 8 RECOMMENDED HARDWARE: Samsung Galaxy S4, Samsung Galaxy Tab S2, Samsung Galaxy Note Pro, Samsung...

read more

ActionPLAN 2.3

January 18, 2019 Identify the true, exact sources of lost production and the effect on profits. Identify the best person to solve a process or machine issue and which staff members contribute most to causing the issue. Identify what training would result in increased...

read more

MobiKEY 6.0. MobiNET Agent 6.0

January 15, 2019 FEATURES AND ENHANCEMENTS: Faster data sessions through direct connection support. Added webcam support for webcam-enabled applications such as Skype, MS Teams Data sessions can be configured to render on only one screen when using a Remote Asset that...

read more

ActionPLAN

November 6, 2018 ActionPLAN 2.3 provides an un paralleled level of granular data in an actionable format that helps manufacturers eliminate lost production, improve efficiency, and maximize profits in a highly competitive and ever evolving industry. With ActionPLAN...

read more

MobiKEY for iOS 5.4

April 20, 2018 An updated version of the remote control mechanism using a new version of our protocol (V2) is now supported. Improved security for Host Assets while in a data session. Compatibility improvements for productivity suites. Miscellaneous bug fixes. Support...

read more

MobiKEY 5.6, MobiNET Agent 5.6

April 17, 2018 Further improved performance optimizations regarding smart card interactions during a data session. Compatibility improvements for productivity suites. Miscellaneous bug fixes. Compatibility Remote Asset operating system (OS): Android 4.4, 5 and 6 iOS...

read more

Software Development Kits (SDKs)

Please provide your contact information below, and we’ll send you a copy of the DerivID SDK.

Have Questions?

Visit our Frequently Asked Questions section.

FAQS

Still Have Questions?

Live Chat

Our support is standing by to help.