An aspect of our turn-key engineering and professional services is our life-cycle maintenance and support, which includes support for our clients’ hardware and software. The Colorado School of Mines upgraded its current support plan to better fit its needs, including more configuration hours and multiple contacts. Our new VP of Operations, Elton Crawford, and Solutions Architect, Garred McMillen, visited Colorado School of Mines to perform a process review. Building a relationship with our clients is essential for our engineering and professional services to help us better understand the operational needs of our clients. Our professional services emphasize a great deal on using your technology to gain real-time actionable intelligence and help you use the data to drive greater profitability. During the visit with the school, Elton and Garred performed preventive maintenance on their LPR vehicles, making sure that the software and wiring were working properly. Visiting the site in person helps us comprehend what the daily parking operations look like and build a lasting relationship with our clients so that they know their outcomes will be met.
Our ability to customize every setup is a part of our turn-key engineering and professional services. We will listen to your goals to design the best solution to fit your needs. During the initial setup with the Colorado School of Mines, we decided to deploy two LPR vehicles to help the enforcement officers issue citations in parking lots and structures. They administer permits in a 3-tier system. The more you pay, the more options you have to park. Some permits allow parking closer to the campus than others. The vehicles have LPR cameras mounted on them and read license plates as the officer drives around campus and parking lots. This allows the enforcement officer to be notified if a vehicle is parked in an unauthorized location, and they can easily issue a citation.
Route1’s comprehensive support plan offers clients several benefits that ensure the longevity of their technology. The support plan includes a total of 12 configuration hours that are beneficial when you want to use your technology to complete a new task. Whether it is adding a new parking lot to your operations or new wheel cameras to monitor tire chalking, configuration hours are important so we can support the technological enhancements as your operations and outcomes change. Another great benefit of the comprehensive plan is the quick response time from the helpdesk. You will receive a response within four hours and are allowed up to ten incidents per month. You will be able to call or email in with any issue that arises, and we will ensure that you get the support that you need.
We emphasize our life-cycle maintenance and support throughout the entirety of your relationship with Route1. We will provide you with advanced data in a usable format from video capture technologies to enhance safety and security, driving greater profitability and improving operational efficiencies.