TruOFFICE enables remote access while on the road
Talple International is a pharmaceutical company based on the east coast. Talple’s large sales team is based in their head office and spends upwards of 50% of their time on the road visiting customers. The sales team is currently equipped with a laptop and a VPN account that is used to connect back into Talple’s network to access sensitive digital resources such as client lists, drug descriptions and drug development and testing data.
The Challenge: Secure Remote Access while on the Road
Last month, Maria – one of Talpe’s mobile sales people – had a bit of a scare. During one of her routine sales calls to Omaha, Nebraska, Maria misplaced her laptop for a brief period of time. Although she found the laptop untouched at the lost and found of the taxi company she had used earlier in the day, there was a moment when Maria believed that all of her customer information and Talple’s confidential drug details had been stolen.
Although it was an honest mistake, Maria viewed this experience as an eye opener. She wanted to ensure that a lost or stolen laptop could never be the cause of a data leakage for Talple International. Maria approached Talple’s IT department to talk about her experience and inquire if there was a feasible way to mitigate the threat of data leakages, without hindering her ability to be productive while on the road.
Up to that point, the IT department had strongly believed in the security of their VPN solution. However, they were now realizing that their corporate security policy to delete files that were downloaded from the VPN onto the mobile laptops was not being followed. Relying on employees to follow these best practices was now being proven to be unsuccessful – they needed a solution that inherently enforced these policies through the way the solution operates.
Implementing the Route1 Solution
Maria and the IT team did some research on alternative remote access solutions to VPN and discovered Route1’s TruOFFICE™ service with Route1 MobiKEY®. The IT manager and his team evaluated Route1’s MobiKEY and TruOFFICE service, testing its security features, its integration with the company’s existing IT infrastructure and its ROI over alternative solutions.
Specific advantages the IT team identified while evaluating TruOFFICE were:
- The affordable initial and future costs of the solution
- The organization’s files never left the firewall
- Employees were required to have the Route1 MobiKEY – a form of two-factor authentication - to gain access to the network
- The usability and functionality was very simple to operate. The organization did not have to rely on employees deleting files from their laptops - the files were never there in the first place
- The isolated computing environment initiated on the employees remote computer would defend against keyboard logging and other malicious software from attacking the work session
Route1 passed the department’s decision criteria and it was decided that Talple would purchase TruOFFICE subscriptions and Route1 MobiKEYs for the organization’s mobile sales force. To assist the IT department with managing and provisioning the TruOFFICE service and MobiKEY deployment, he also purchased:
- MobiNET Administration and Provisioning™ (MAP): A web-based portal that allows IT administrators within an organization to manage usage policies for subscribers of Route1’s services such as TruOFFICE and PurLINK®, and products such as MobiVDI and Route1 MobiKEY. This simple-to-access provisioning tool also enables organizations to cost-effectively manage large-scale deployments of Route1’s products and services.
A Successful Implementation across the Organization
All of Talple’s mobile sales force now has the ability to access their desktop and network resources remotely with their MobiKEY and TruOFFICE subscription, while ensuring that a lost or stolen laptop will not result in a data leakage. Maria continues to have the flexibility to access all of her files and applications while on the road and finds that the superior usability of TruOFFICE is allowing her to be more productive and competitive than she ever was before.
The IT manager has noticed he spends less time troubleshooting remote access related issues since migrating from the VPN. No additional configurations needed to be made to allow the Route1 technology to work and, with MAP, all his remote access management can be performed from the central location of his desk. With the simple, secure and cost-effective success demonstrated by TruOFFICE, the IT manager is now looking into PurLINK to enable secure access to Talple’s CRM system.
To obtain more information on how Route1 and the TruOFFICE service can assist your organization, please contact a Route1 sales representative at +1 866-286-7330 or by email at sales@route1.com.
